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Desperately Seeking Privacy

Desperately Seeking Privacy

More than ever before, workers are going public with complaints about their lack of privacy at work. Blogs and online chat rooms are chock-full of soliloquies about what everyday life in an open-plan workplace is like: how easy it is to be distracted, how stressful the environment can be and how hard it is to get any individual work done. Many say they literally can’t hear themselves think. Seeing the opportunity, one high-end headset brand has started advertising its products as a way to hear your favorite music or simply to hear the sound of silence instead of your coworkers. But what the ad doesn’t say is that wearing headsets cuts people off from hearing and engaging in conversations that could be valuable for their work, thereby eliminating a potential advantage that open-plan workspaces are intended to provide. And audio distractions are only part of the problem.

Meanwhile, beyond the chatter of cyberspace and advertising, other strong signals have been mounting that workers’ lack of privacy is a problem that needs C-suite attention ASAP.

Gallup’s recent report on the State of the Global Workplace found only 11 percent of workers around the world are engaged and inspired at work, and 63 percent are disengaged—unmotivated and unlikely to invest effort in organizational goals or outcomes. But slicing the data shows that, at least in the United States, those who spend up to 20 percent of their time working remotely are the most engaged of all workers surveyed. This finding suggests that these engaged workers are able to balance collaboration and interaction with colleagues at the office and are working remotely to achieve the privacy they need for some of their individual work. And yet, many business leaders recognize that sending people home anytime they need privacy isn’t efficient and it can threaten versus strengthen innovation by diluting the cultural “glue” that inspires workers and keeps them connected to the organization’s goals.

Moreover, a recent Steelcase study of the workplace conducted by the global research firm IPSOS of more than 10,500 workers in Europe, North America and Asia confirms that insufficient privacy in the workplace is an issue throughout the world. The survey results show that being able to concentrate, work in teams without being interrupted or choose where to work based on the task are frequently unmet needs.

Yet the 11 percent of workers who had more privacy and were more satisfied with their workplace overall were also the most engaged. Conversely, employees highly dissatisfied with their work environment were the least engaged. This study confirms observations by Steelcase researchers: The workplace has a very real impact on employee engagement.

WORKPLACE SATISFACTION BOLSTERS EMPLOYEE ENGAGEMENT

A Steelcase survey conducted by the global research firm IPSOS shows a strong correlation between employees’ satisfaction with their work environment and their level of engagement.

Only 11 percent of respondents were highly satisfied with their work environment; they were also the most highly engaged. These respondents agree their workplace allows them to:

98% concentrate easily
97% freely express and share ideas
95% work in teams without being interrupted
88% choose where to work within the office, based on their task
95% feel relaxed, calm
97% feel a sense of belonging to their company and its culture

 

COST OF DISENGAGEMENT

USA $450 – 550B
Germany €112 – 138B
Australia $54.8B
United Kingdom £52 – 70B


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